Fresh eyes approach - a walkthrough to improve people's experiences of care
Published on: 20 November 2019
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Hospice UK’s learnings from our ‘fresh eyes’ walkthroughs of 12 acute hospital trusts. This was a key component of the End of Life Care Hospital Improvement Programme (ELCHIP) approach to consider the patient, family and/or carers’ experiences by walking through a potential end of life journey.
You can view the report "Fresh eyes approach - A walk-through to improve people’s experience of care in the last months of life in acute hospitals" as a .pdf file
The End of Life Care Hospital Improvement Programme (ELCHIP) and its predecessor programme in England aimed to improve care for patients who may be in their last months of life and their families/carers, with a particular focus on acute hospital emergency admissions.
This report summarises our learning from our ‘fresh eyes’ walkthroughs of 12 acute hospital trusts, a key component of the programme’s approach to consider the patient, family and/ or carers’ experiences by walking through a potential journey. Other reports cover the wider methodology and associated learning.
Caring for people who are dying, and supporting those dealing with death and experiencing bereavement is an everyday occurrence in acute hospitals; we have only one chance to get this right. With around 46% of all deaths in England occurring in hospital every year and with many more people receiving care in hospitals in their final months of life, it is important that hospitals provide good quality, compassionate care for patients and those important to them.
